Shipping & Returns

Shipping Charges and Delivery Information

All orders are shipped after your order has been processed. Processing time is between 3-4 days. Please note that shipping time might take longer during festive seasons, public holidays or if your parcel gets held back for customs clearance. A tracking number will be emailed to you once your items get picked up by the courier, so you can always check on their status. Currently, all our parcels are being handled by Pos Malaysia via Poslaju (Domestic) and EMS (International) services. Should you require any other courier services eg. DHL, Fedex, UPS please enquire using our Contact Us page.

For Poslaju and EMS shipping, you can track your shipment via:

http://www.poslaju.com.my/track-trace/

Countries Shipping Rate Order > MYR 250 Estimated delivery time
Malaysia Free Free 2-3 business days
Brunei, Indonesia, Singapore, Japan MYR 45 Free 3-5 business days*
Australia MYR 85 Free 4-6 business days*
North America, Europe** MYR 120 Free 5-7 business days*


*Delivery times for merchandise is subject to customs clearance at destination countries
**If your country is not listed for delivery, kindly use Contact Us page to make your country available. Write on the subject line "List my country". We will get back to you as humanly as possible.

Returns
Our policy lasts 7 days from receiving your item(s). If 7 days have gone by since you received your item(s), unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.
Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@yaykidstore.co.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@yaykidstore.co.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over RM250, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Sizing Guide

*Measurements specified in the guide refers to the measurements of the body and not the clothing measurement.

 

 

Don't let your kids down

It's not cool to miss our new release. Type in your legit email to be Awesome Parents NOW!